Clara HQ: sitesync support
1,000+ Applicants Screened
via digital and phone screening
260+ Qualified Applicants Referred
to study sites after digital and phone screening
640 Messages Sent
via secure email, SMS, and phone call to screen, schedule, and complete applicant site visits
189 Hours Saved
in communications time from study site teams
site coordinator feedback
[Clara's SiteSync team] was wonderful. They responded within minutes always - and if they didn't have an answer she would help me find it. This was my first recruitment company to work with on a clinical trial and they made it a very easy and successful process.
study site coordinator
staffed on rare disease phase 2 clinical trial
of investigators feel they manage too many separate technologies
increase in Phase III end points since 2011
increase in required procedures in clinical trials over 10 years
increase site engagement
SiteSync Site Portals keeps your study easily-accessible and front-of-mind at each of your study sites by making it simple and seamless to offload critical, time-consuming tasks and to obtain crucial information about your trial.
SiteSync Site Portal provides every one of your study sites ready, online, and secure access study-specific materials, FAQs, and access to SiteSync support team members.
SiteSync Patient Portals offload the time-consuming work involved in pre-screening and scheduling patients from already-constrained study sites and physicians.
featured success story
The client's Phase 2B study in a rare, genetic condition required both digital and phone screening, as well as EMR consolidation, prior to an applicant getting scheduled for a site visit. Each patient required an average of 2.5 weeks of communications and logistical work to complete their phone screen and another 2.5 weeks to have their EMRs consolidated and sent to the relevant study site.
To offload the time-consuming task of communicating with applicants, the SiteSync and ClaraCare collaborated closely to ensure all prequalified patients were provided ample followup and opportunity to continue down the enrollment process.
Of the original 301 applicants, 149 prequalified against the initial digital prescreener. Clara was able to complete phone screening for 80%, or 120, of these applicants. Of the 54 patients who elected to make site visits, 30 had Clara consolidate their EMR.
Ultimately, the 54 prequalified applicants scheduled for site visits represented the end result of nearly 375 weeks of patient communications and logistics work.
By the numbers
301 total applicants
149 prequalified by digital screen
120 patients completed phone screens
54 applicants scheduled for site visits
30 EMRs consolidated
375 weeks of patient-facing communications offloaded
products + services
ClaraCare Applicant Support
a mission-aligned team
Having worked on dozens of trials at study sites, I know intimately the demands placed on those teams. It's what drives me to help design and form the products and support we offer to the sites we work with.
Senior Manager, Site Operations
The ClaraCare team and the HQ: Retention Platform provide your participants continuous support through a single, always-accessible point of contact. When communications are simple, seamless, and empathetic, your trial participants feel supported and secure, and your team avoids the common pitfalls that lead to patient dropout.
claracare support channels
customized support features
Each component of Clara HQ: Retention is designed to work together to build a fully-integrated, end-to-end solution that boosts your trial's retention. Whether adding one or all of these components, Clara's platform can help increase engagement within your study.
Keep participant informed with trial updates, reminders + notifications, disease education, and more. Proactively resolve pressing participant needs, frustrations, and concerns with regularly scheduled status check messages.
From air, rail, and ground transportation to hotel and long-term housing accommodations, the ClaraCare team works one-on-one with participants to ensure travel is seamless. No matter the complexity of the trial or the participant's health needs, the ClaraCare team anticipates and arranges accommodations for diverse populations and their caregivers.
38% of patients who dropped out of a study early thought the site visits were stressful compared to 16% who completed the trial.
Reduce the substantial cost associated with losing patients due to trial fatigue and low engagement through regular check-ins to uncover trends in participation concerns, enabling transparency and collaboration through and after the duration of a clinical trial.
Let us know how we can help, and we'll be in touch within a day.