retention's impact on clinical trials
Trial participants expect and deserve well-supported and seamless trial experiences. To help your team avoid budget overruns and delays, we bring together the software and participant support staff needed to avoid the most common hurdles in participant retention.
Clinical trials that fail to retain enough participants 1
Global dropout rates in late-stage clinical trials in 2019 2
of patients who dropped out early found site visits "very or somewhat stressful" compared to... 3
of patients who completed their studies reported the same. 3
The Clara team so thoughtfully planned my trips! They so totally exceeded my expectations with the process of executing travel plans.
Plus, they were always able to answer my questions, listen to my concerns (and even speak with the site on my behalf), and arrange accommodations nearby the site that de-stressed my travels immensely!
Rare disease patient
supported by clara HQ: retention
cohesive patient support
We designed Clara HQ: Retention based on our team’s experience in supporting patients with mobility challenges, vision impairments, and other health considerations that make trial participation a challenge.
By providing participants with a single, trusted point of contact throughout their participation in your study creates a comfortable environment for all patients and their loved ones. This lets them ask questions, provide feedback, and raise concerns, all of which helps us to proactively address the issues that might have caused a participant to drop out in the past.
featured success story
The partner ran a fully virtual study that included 200 COPD patients from all across the US. Based on the positive results of the study, the partner company has gone on to raise $38M in additional capital.
The partner launched a nine-month long, fully virtual + decentralized COPD trial that required constant participant usage of a medical device. Participants also needed to complete weekly ePRO entries.
The participants were primarily 55+ years old, and skewed towards rural areas; both factors added to the difficulty of keeping participants engaged through the course of the multi-month study.
The partner leveraged HQ: Retention for participant technical onboarding + medical device activation, automated + live check-ins, and 24/7 live support.
The partner also leveraged HQ: Recruitment to qualify the patients that an external marketing team brought in.
By leveraging reminder messaging, 24/7 live support for any participant who needed technical or trial-related help, and using Clara's user-friendly ePRO platform, 71% of the participants successfully completed all nine months of the study.
products + services
ePRO administration + collection
Live, manual check-in phone calls + messages
Automated check-in messages
ClaraCare participant support
HQ: Recruitment Platform
By the numbers
71% retention rate
12,000+ outreach messages delivered via automation + live support
5,000+ weekly surveys completed
199 device activations
10,000+ applicant pre-qualification forms collected + processed in real-time
Let us know how we can help, and we'll be in touch within a day.