claracare: 24/7 live support
wraparound patient support
How claracare works
applicant feedback
The Clara team so thoughtfully planned my trips! They so totally exceeded my expectations with the process of executing travel plans.
Plus, they were always able to answer my questions, listen to my concerns (and even speak with the site on my behalf), and arrange accommodations nearby the site that de-stressed my travels immensely!
Rare disease patient
supported by clara hQ: retention
our in-house expert team
Claracare team
In-house team from backgrounds in community health, clinical research, digital health, and more
International staffing and 24/7 coverage
Trained on all industry-standard patient safety, privacy, and engagement protocols
Equipped with ClaraCare infrastructure to ensure secure, encrypted, and private support
what motivates us
Finding and connecting to the right clinical trials can be an overwhelming experience for anyone. But it can be life-changing to find the right option.
I love that, by supporting them through this whole process, I can help patients take control of their lives and realize that they aren't defined by their disease.
Richada K.
ClaraCare Support Team Member
empathetic always-on support
Claracare includes
24/7 live support from our in-house team
Secure + compliant support via email, live chat, SMS, and voice call
Team trained on clinical trial protocol, compliance, and escalation needs
Embedded live chat support module on study pages
Live medical translation support in 240 languages
Never lose an applicant
Site transfers
Regular check-in messages to all prequalified applicants
Escalation of site communication lag to sponsor + CRO teams
Available scheduling + logistics augmentation support for study site teams
retain your applicants + participants
applicant + participant Retention
Automated + personalized reminders
Scheduling support
Site visit informational guides
Travel concierge booking + support
Scale globally
applicant + participant Retention
240 languages supported
Live call translation via compliant + secure medical translation team
Localized ClaraCare email + SMS support
why recentralize your trial
In a world where more than 80% of patients research their options thoroughly online, it's more important than ever before to offer patients every opportunity to learn about, enroll in, and fully participate in your trial.
Full capabilities
Let us know how we can help, and we'll be in touch within a day.